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| DISH > SEC Filings for DISH > Form 10-Q on 9-Nov-2009 | All Recent SEC Filings |
9-Nov-2009
Quarterly Report
You should read the following discussion and analysis of our financial condition
and results of operations together with the condensed consolidated financial
statements and notes to the financial statements included elsewhere in this
quarterly report. This management's discussion and analysis is intended to help
provide an understanding of our financial condition, changes in financial
condition and results of our operations and contains forward-looking statements
that involve risks and uncertainties. The forward-looking statements are not
historical facts, but rather are based on current expectations, estimates,
assumptions and projections about our industry, business and future financial
results. Our actual results could differ materially from the results
contemplated by these forward-looking statements due to a number of factors,
including those discussed in our Annual Report on Form 10-K for the year ended
December 31, 2008 and this Quarterly Report on Form 10-Q, under the caption
"Item 1A. Risk Factors."
EXECUTIVE SUMMARY
Overview
DISH Network added approximately 241,000 and 173,000 net new subscribers during
the three and nine months ended September 30, 2009, respectively. Our third
quarter performance was positively impacted by our sales and marketing
promotions and reduced churn. Our churn was positively impacted by, among other
things, the second quarter 2009 completion of our security access device
replacement program, an increase in our new subscriber commitment period and
initiatives to retain subscribers. Historically, we have experienced slightly
higher churn in the months following the expiration of programming commitments
for new subscribers. In February 2008, we extended the required new subscriber
programming commitment from 18 to 24 months. In the third quarter of 2009, due
to the change in promotional mix, we have fewer expiring subscriber commitments.
Current economic conditions have negatively impacted our subscriber growth. We
continue to focus on addressing operational issues specific to DISH Network
which we believe will contribute to long-term subscriber growth.
"Subscriber-related expenses" have continued to increase and ARPU has been
negatively impacted by promotional discounts on programming offered to new
subscribers and our initiatives to retain subscribers, all of which negatively
impact our subscriber-related margins. In addition, "Subscriber-related
expenses" continued to be negatively impacted by increased programming costs,
initiatives to retain subscribers and migrate certain subscribers to free up
transponder capacity, and improve customer service.
The current overall economic environment has negatively impacted many industries
including ours. In addition, the overall growth rate in the pay-TV industry has
slowed in recent years as the penetration of pay-TV households approaches 90%.
Within this maturing industry, competition has intensified with the rapid growth
of fiber-based pay-TV services offered by telecommunications companies.
Furthermore, new internet protocol television ("IPTV") products/services have
begun to impact the pay-TV industry and such products/services will become more
viable competition over time as their quality improves. In spite of these
factors that have impacted the entire pay-TV industry, certain of our
competitors have been able to achieve relatively strong subscriber growth in the
current environment.
While economic factors have impacted the entire pay-TV industry, our relative
performance has been mostly driven by issues specific to DISH Network. In recent
years, DISH Network's position as the low cost provider in the pay-TV industry
has been eroded by increasingly aggressive promotional pricing used by our
competitors to attract new subscribers and similarly aggressive promotions and
tactics used to retain existing subscribers. Some competitors have been
especially aggressive and effective in marketing their service. Furthermore, our
subscriber growth has been adversely affected by signal theft and other forms of
fraud and by operational inefficiencies at DISH Network. We have not always met
our own standards for performing high quality installations, effectively
resolving customer issues when they arise, answering customer calls in an
acceptable timeframe, effectively communicating with our subscriber base,
reducing calls driven by the complexity of our business, improving the
reliability of certain systems and subscriber equipment, and aligning the
interests of certain third party retailers and installers to provide high
quality service.
Our distribution relationship with AT&T was a substantial contributor to our
gross and net subscriber additions over the past several years, accounting for
approximately 17% of our gross subscriber additions for the year ended
December 31, 2008. This distribution relationship ended January 31, 2009.
Consequently, beginning with the second quarter 2009, AT&T no longer contributes
to our gross subscriber additions. In addition, nearly one million of our
current subscribers were acquired through our distribution relationship with
AT&T and subscribers acquired
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS - Continued
through this channel have historically churned at a higher rate than our overall
subscriber base. Although AT&T is not permitted to target these subscribers for
transition to another pay-TV service and we and AT&T are required to maintain
bundled billing and cooperative customer service for these subscribers, these
subscribers may still churn at higher than historical rates following
termination of the AT&T distribution relationship.
We have been investing more in advanced technology equipment as part of our
subscriber acquisition and retention efforts. Recent initiatives to transmit
certain programming only in MPEG-4 and to activate most new subscribers only
with MPEG-4 receivers have accelerated our deployment of MPEG-4 receivers. To
meet current demand, we have increased the rate at which we upgrade existing
subscribers to HD and DVR receivers. While these efforts may increase our
subscriber acquisition and retention costs, we believe that they will help
reduce subscriber churn and costs over the long run.
We have also been changing equipment to migrate certain subscribers to free up
transponder capacity in support of HD and other initiatives. We expect to
continue these initiatives through 2010. We believe that the benefit from the
increase in available transponder capacity outweighs the short-term cost of
these equipment changes.
To combat signal theft and improve the security of our broadcast system, we
recently completed the replacement of our security access devices to re-secure
our system. We expect additional future replacements of these devices to be
necessary to keep our system secure. To combat other forms of fraud, we have
taken a wide range of actions including terminating retailers that we believe
were in violation of DISH Network's business rules. While these initiatives may
inconvenience our subscribers and disrupt our distribution channels in the
short-term, we believe that the long-term benefits will outweigh the costs.
To address our operational inefficiencies, we continue to make significant
investments in staffing, training, information systems, and other initiatives,
primarily in our call center and in-home service businesses. These investments
are intended to help combat inefficiencies introduced by the increasing
complexity of our business, improve customer satisfaction, reduce churn,
increase productivity, and allow us to scale better over the long run. We
cannot, however, be certain that our increased spending will ultimately be
successful in yielding such returns. In the meantime, we may continue to incur
higher costs as a result of both our operational inefficiencies and increased
spending. The adoption of these measures has contributed to higher expenses and
lower margins. While we believe that the increased costs will be outweighed by
longer-term benefits, there can be no assurance when or if we will realize these
benefits at all.
Programming costs represent a large percentage of our "Subscriber-related
expenses." As a result, our margins may face further downward pressure from
price increases and the renewal of long-term programming contracts on less
favorable pricing terms.
Over the long run, we plan to use Slingbox "placeshifting" technology and other
technologies to maintain and enhance our competitiveness. We may also partner
with or acquire companies whose lines of business are complementary to ours
should attractive opportunities arise.
Liquidity Drivers
Like many companies, we make general investments in property such as satellites,
information technology and facilities that support our overall business. As a
subscriber-based company, however, we also make customer-specific investments to
acquire new subscribers and retain existing subscribers. While the general
investments may be deferred without impacting the business in the short-term,
the customer-specific investments are less discretionary. Our overall objective
is to generate sufficient cash flow over the life of each subscriber to provide
an adequate return against the upfront investment. Once the upfront investment
has been made for each subscriber, the subsequent cash flow is generally
positive.
From a company standpoint, there are a number of factors that impact our future
cash flow compared to the cash flow we generate at a given point in time. The
first factor is how successful we are at retaining our current subscribers. As
we lose subscribers from our existing base, the positive cash flow from that
base is correspondingly reduced. The second factor is how successful we are at
maintaining our subscriber-related margins. To the extent our
"Subscriber-related expenses" grow faster than our "Subscriber-related revenue,"
the amount of cash flow that is
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS - Continued
generated per existing subscriber is reduced. The third factor is the rate at
which we acquire new subscribers. The faster we acquire new subscribers, the
more our positive ongoing cash flow from existing subscribers is offset by the
negative upfront cash flow associated with new subscribers. Finally, our future
cash flow is impacted by the rate at which we make general investments and any
cash flow from financing activities.
Our customer-specific investments to acquire new subscribers have a significant
impact on our cash flow. While fewer subscribers might translate into lower
ongoing cash flow in the long-term, cash flow is actually aided in the
short-term by the reduction in customer-specific investment spending. As a
result, a slow down in our business due to external or internal factors does not
introduce the same level of short-term liquidity risk as it might in other
industries.
Availability of Credit and Effect on Liquidity
While the ability to raise capital has generally existed for DISH Network even
during the recent market turmoil, the cost of such capital has not been as
attractive as in prior periods. Because of the cash flow situation of our
company and the absence of any material debt payments over the next two years,
the higher cost of capital will not impact our current operational plans.
However, we might be less likely than we would otherwise be to pursue
initiatives which could increase shareholder value over the long run, such as
making strategic investments, prepaying debt, or buying back our own stock.
Alternatively, if we decided to still pursue such initiatives, the cost of doing
so would be greater. Currently, we have no existing lines of credit, nor have we
historically.
Future Liquidity
Our "Subscriber-related expenses" as a percentage of "Subscriber-related
revenue" grew from 51.4% to 52.2% in 2008 and reached 54.7% during the nine
months ended September 30, 2009, mainly as a result of an increase in
"Subscriber-related expenses." Our "Subscriber-related expenses" continued to be
negatively impacted by initiatives to retain subscribers, migrate certain
subscribers to free up transponder capacity and improve customer service. In
addition, our "Subscriber-related revenue" was negatively impacted by our
increase in the use of promotional discounts on programming offered to new
subscribers and retention initiatives offered to existing subscribers.
Uncertainties about these trends may impact our cash flow and results of
operations. In addition, although our subscribers have recently grown, we
continue to be impacted by operational issues specific to DISH Network, as
previously discussed.
If we are unsuccessful in overturning the District Court's ruling on Tivo's
motion for contempt, we are not successful in developing and deploying potential
new alternative technology and we are unable to reach a license agreement with
Tivo on reasonable terms, we would be required to eliminate DVR functionality in
all but approximately 192,000 digital set-top boxes in the field and cease
distribution of digital set-top boxes with DVR functionality. In that event we
would be at a significant disadvantage to our competitors who could continue
offering DVR functionality, which would likely result in a significant decrease
in new subscriber additions as well as a substantial loss of current
subscribers. Furthermore, the inability to offer DVR functionality could cause
certain of our distribution channels to terminate or significantly decrease
their marketing of DISH Network services. The adverse effect on our financial
position and results of operations if the District Court's contempt order is
upheld is likely to be significant. Additionally, the supplemental damage award
of $103 million and further award of approximately $200 million does not include
damages, contempt sanctions or interest for the period after June 2009. In the
event that we are unsuccessful in our appeal, we could also have to pay
substantial additional damages, contempt sanctions and interest. Depending on
the amount of any additional damage or sanction award or any monetary
settlement, we may be required to raise additional capital at a time and in
circumstances in which we would normally not raise capital. Therefore, any
capital we raise may be on terms that are unfavorable to us, which might
adversely affect our financial position and results of operations and might also
impair our ability to raise capital on acceptable terms in the future to fund
our own operations and initiatives. We believe the cost of such capital and its
terms and conditions may be substantially less attractive than our previous
financings.
If we are successful in overturning the District Court's ruling on Tivo's motion
for contempt, but unsuccessful in defending against any subsequent claim in a
new action that our original alternative technology or any potential new
alternative technology infringes Tivo's patent, we could be prohibited from
distributing DVRs or could be required to modify or eliminate our then-current
DVR functionality in some or all set-top boxes in the field. In that event we
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS - Continued
would be at a significant disadvantage to our competitors who could continue
offering DVR functionality and the adverse effect on our business could be
material. We could also have to pay substantial additional damages.
Because both we and EchoStar are defendants in the Tivo lawsuit, we and EchoStar
are jointly and severally liable to Tivo for any final damages and sanctions
that may be awarded by the Court. We have determined that we are obligated under
the agreements entered into in connection with the Spin-off to indemnify
EchoStar for substantially all liability arising from this lawsuit. EchoStar has
agreed to contribute an amount equal to its $5 million intellectual property
liability limit under the Receiver Agreement. We and EchoStar have further
agreed that EchoStar's $5 million contribution would not exhaust EchoStar's
liability to us for other intellectual property claims that may arise under the
Receiver Agreement. We and EchoStar also agreed that we would each be entitled
to joint ownership of, and a cross-license to use, any intellectual property
developed in connection with any potential new alternative technology.
The Spin-off
On January 1, 2008, we completed the separation of the assets and businesses we
historically owned and operated into two companies (the "Spin-off"):
• DISH Network Corporation - which retained its DISH Network® subscription
television business, and
• EchoStar Corporation ("EchoStar") - which sells equipment, including set-top boxes and related components, to DISH Network and international customers, and provides digital broadcast operations and satellite services to DISH Network and other customers.
DISH Network and EchoStar now operate as separate publicly traded companies, and
neither entity has any ownership interest in the other. However, a substantial
majority of the voting power of both companies is owned beneficially by Charles
W. Ergen, our Chairman, President and Chief Executive Officer or by certain
trusts established by Mr. Ergen for the benefit of his family. In connection
with the Spin-off, DISH Network entered into certain agreements with EchoStar to
define responsibility for obligations relating to, among other things, set-top
box sales, transition services, taxes, employees and intellectual property,
which impact several of our key operating metrics. The fees we pay to EchoStar
to access assets or receive certain services following the Spin-off, after
taking into account the cost savings realized from the Spin-off, have not had a
significant impact on our operations. Subsequent to the Spin-off, we have
entered into certain other agreements with EchoStar and may enter into
additional agreements with EchoStar in the future.
EXPLANATION OF KEY METRICS AND OTHER ITEMS
Subscriber-related revenue. "Subscriber-related revenue" consists principally of
revenue from basic, premium movie, local, pay-per-view, Latino and international
subscription television services, equipment rental fees and other hardware
related fees, including fees for DVRs and additional outlet fees from
subscribers with multiple receivers, advertising services, fees earned from our
DishHOME Protection Plan, equipment upgrade fees, HD programming and other
subscriber revenue. Certain of the amounts included in "Subscriber-related
revenue" are not recurring on a monthly basis.
Equipment sales and other revenue. "Equipment sales and other revenue"
principally includes the non-subsidized sales of DBS accessories to retailers
and other third-party distributors of our equipment domestically and to DISH
Network subscribers.
Equipment sales, transitional services and other revenue - EchoStar. "Equipment
sales, transitional services and other revenue - EchoStar" includes revenue
related to equipment sales, and transitional services and other agreements with
EchoStar associated with the Spin-off.
Subscriber-related expenses. "Subscriber-related expenses" principally include
programming expenses, costs incurred in connection with our in-home service and
call center operations, billing costs, refurbishment and repair costs related to
receiver systems, subscriber retention and other variable subscriber expenses.
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS - Continued
Satellite and transmission expenses - EchoStar. "Satellite and transmission
expenses - EchoStar" includes the cost of digital broadcast operations provided
to us by EchoStar, including satellite uplinking/downlinking, signal processing,
conditional access management, telemetry, tracking and control and other
professional services. In addition, this category includes the cost of leasing
satellite and transponder capacity on satellites from EchoStar.
Satellite and transmission expenses - other. "Satellite and transmission
expenses - other" includes executory costs associated with capital leases and
costs associated with transponder leases and other related services.
Equipment, transitional services and other cost of sales. "Equipment,
transitional services and other cost of sales" principally includes the cost of
non-subsidized sales of DBS accessories to retailers and other distributors of
our equipment domestically and to DISH Network subscribers. In addition, this
category includes costs related to equipment sales, transitional services and
other agreements with EchoStar associated with the Spin-off.
Subscriber acquisition costs. In addition to leasing receivers, we generally
subsidize installation and all or a portion of the cost of our receiver systems
in order to attract new DISH Network subscribers. Our "Subscriber acquisition
costs" include the cost of these receiver systems sold to retailers and other
distributors of our equipment, the cost of these receiver systems sold directly
by us to subscribers, net costs related to our promotional incentives, and costs
related to installation and acquisition advertising. We exclude the value of
equipment capitalized under our lease program for new subscribers from
"Subscriber acquisition costs."
SAC. Management believes subscriber acquisition cost measures are commonly used
by those evaluating companies in the pay-TV industry. We are not aware of any
uniform standards for calculating the "average subscriber acquisition costs per
new subscriber activation," or SAC, and we believe presentations of SAC may not
be calculated consistently by different companies in the same or similar
businesses. Our SAC is calculated as "Subscriber acquisition costs," plus the
value of equipment capitalized under our lease program for new subscribers,
divided by gross subscriber additions. We include all the costs of acquiring
subscribers (e.g., subsidized and capitalized equipment) as our management
believes it is a more comprehensive measure of how much we are spending to
acquire subscribers. We also include all new DISH Network subscribers in our
calculation, including DISH Network subscribers added with little or no
subscriber acquisition costs.
General and administrative expenses. "General and administrative expenses"
consists primarily of employee-related costs associated with administrative
services such as legal, information systems, accounting and finance, including
non-cash, stock-based compensation expense. It also includes outside
professional fees (e.g., legal, information systems and accounting services) and
other items associated with facilities and administration.
Interest expense, net of amounts capitalized. "Interest expense, net of amounts
capitalized" primarily includes interest expense, prepayment premiums and
amortization of debt issuance costs associated with our senior debt and
convertible subordinated debt securities (net of capitalized interest) and
interest expense associated with our capital lease obligations.
Other, net. The main components of "Other, net" are unrealized gains and losses
from changes in fair value of non-marketable strategic investments accounted for
at fair value, equity in earnings and losses of our affiliates, gains and losses
realized on the sale of investments, and impairment of marketable and
non-marketable investment securities.
Earnings before interest, taxes, depreciation and amortization ("EBITDA").
EBITDA is defined as "Net income (loss) attributable to DISH Network common
shareholders" plus "Interest expense" net of "Interest income," "Taxes" and
"Depreciation and amortization." This "non-GAAP measure" is reconciled to "Net
income (loss) attributable to DISH Network common shareholders" in our
discussion of "Results of Operations" below.
DISH Network subscribers. We include customers obtained through direct sales,
and third-party retailers and other distribution relationships in our DISH
Network subscriber count. We also provide DISH Network service to hotels, motels
and other commercial accounts. For certain of these commercial accounts, we
divide our total revenue for these commercial accounts by an amount
approximately equal to the retail price of our Classic Bronze 100 programming
package (but taking into account, periodically, price changes and other
factors), and include the resulting number, which is substantially smaller than
the actual number of commercial units served, in our DISH
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS - Continued
Network subscriber count. Previously, our end of period DISH Network subscriber
count was rounded down to the nearest five thousand. However, beginning
December 31, 2008, we round to the nearest one thousand.
Average monthly revenue per subscriber ("ARPU"). We are not aware of any uniform
standards for calculating ARPU and believe presentations of ARPU may not be
calculated consistently by other companies in the same or similar businesses. We
calculate average monthly revenue per subscriber, or ARPU, by dividing average
monthly "Subscriber-related revenue" for the period (total "Subscriber-related
revenue" during the period divided by the number of months in the period) by our
average DISH Network subscribers for the period. Average DISH Network
subscribers are calculated for the period by adding the average DISH Network
subscribers for each month and dividing by the number of months in the period.
Average DISH Network subscribers for each month are calculated by adding the
beginning and ending DISH Network subscribers for the month and dividing by two.
Average monthly subscriber churn rate. We are not aware of any uniform standards
for calculating subscriber churn rate and believe presentations of subscriber
churn rates may not be calculated consistently by different companies in the
same or similar businesses. We calculate subscriber churn rate for any period by
dividing the number of DISH Network subscribers who terminated service during
the period by the average monthly DISH Network subscribers during the period,
and further dividing by the number of months in the period. When calculating
subscriber churn, as is the case when calculating ARPU, the number of
subscribers in a given month is based on the average of the beginning-of-month
and the end-of-month subscriber counts.
Free cash flow. We define free cash flow as "Net cash flows from operating
activities" less "Purchases of property and equipment," as shown on our
Condensed Consolidated Statements of Cash Flows.
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
OF OPERATIONS - Continued
RESULTS OF OPERATIONS
Three Months Ended September 30, 2009 Compared to the Three Months Ended
September 30, 2008.
For the Three Months
Ended September 30, Variance
. . .
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